A medical colleague recently came to us with a specific problem : their practice nurse was spending 2 hours per day phoning patients with results. It was an inefficient and never ending call back cycle. They began using MyClinic365’s secure encrypted messaging. Now the two hours per day has become 15 minutes per day for patient results. Their nurse has freed up 1 hour and 45 minutes of valuable clinic time every day. That’s over 8 hours of nurse time per week – in other words an entire working day!
MyClinic365’s secure encrypted messaging is available to all types of clinics. If you need further convincing here are the key advantages :
- Patient Privacy and Data Protection
You should not use basic text or email to share sensitive patient information
- Compliance with Regulations: Encrypted messaging ensures adherence to data protection laws GDPR (in Europe) by safeguarding sensitive patient information.
- Secure Communication: It prevents unauthorized access to patient records and information, protecting against data breaches and cyberattacks.
- Efficient Communication and Improved Patient Engagement
Patients deserve to get their data in a secure and efficient manner. Healthcare teams deserve a solution that does not carry inherent risk to the practice and that saves time.
- Real-Time Updates via Asynchronous Communication: Doctors and nurses can securely share updates with patients in real time, allowing instant communication. Don’t waste your time playing telephone tag with patients.
- Two way chat: The direction of traffic is controlled by the healthcare professional so communication can be only one way or two way allowing replies.
- No App Downloads Required: Patients can engage in secure messaging without the need to download additional applications, simplifying the process and enhancing accessibility. Who wants another app?
- Reduction in Errors
Record every interaction with your patient and get better health outcomes
- Clear Documentation: Secure messaging includes features like message receipts and read confirmations, reducing misunderstandings and ensuring critical information is seen.
- Easy Reference: Messages can be stored and referenced later, minimizing the risk of losing critical information or updates.
- Clear audit trail and accountability: Knowing communications are logged encourages professionalism and reduces errors and diffuses patient misunderstandings..
- Reduce Time Typing
Voice technologies have become a routine part of our lives
- Integrated voice technology: our secure messaging has integrated voice technology making your life even easier
Examples of Use of Secure Messaging in General Practice:
- Patient queries: a more efficient way to deal with patient queries instead of telephone calls
- Lab Results: Sharing and discussing lab results securely in a fully GDPR compliant way
- Prescription Management: Confirming or altering prescriptions securely based on patient updates.
- Virtual consultation: conduct consultations via secure messaging with integrated billing
- Sharing photos/documentation: patients can upload pictures eg skin rash or documentation
Our message is that MyClinic365 ‘s encrypted secure messaging ensures a safe, efficient, and secure healthcare communication method, leading to a better experience for both patients and healthcare teams. When integrated with our MedX Forms it allows you to design your own form templates and to send them to quickly capture information digitally. To find out more contact us at info@myclinic365.com or book a demo here.
