What is a patient portal? It is a website designed specifically for patients through which patients securely log in and […]

“If I had asked my customers what they wanted, they would have said a faster horse.” – Henry Ford At […]

Implications for primary healthcare in a post pandemic world As vaccines loom on the horizon, finally there is some hope […]

General Practice is a first-class career.  It evokes enough emotion that doctors write books about it.  Dr. Liam Farrell’s “Are […]

As discussed in Part 1, the recent introduction and successful application of Lean Thinking in health is generating a belief […]

Many clinics have seen a rise in phone calls because of COVID-19. Phone bills have increased with more inbound and […]

“It is not the strongest species or the most intelligent that survives. It is the one that is most adaptable […]

The Covid 19 pandemic demands that health care professionals rethink how they deliver care in ways that reduce the risk of infection […]

When we think of Lean and process innovation our normal reaction is to think of its use in manufacturing organisations. […]

By Dr. Laura Malone GP and Co-Founder. I have been running my own GP practice for over 12 years. My […]