MyClinic365’s New Triage Forms: Supporting Irish GP Practices to Deliver Smarter Access
When a patient contacts their GP surgery—whether through the website, by phone, or by calling in—MyClinic365’s new triage forms make it easy to collect the right information from the start. Patients can submit a simple, structured form online, or reception staff can complete the same form on their behalf if the request comes in by phone or in person.
This ensures consistent access for all patients, including those with accessibility or communication needs.
Every request, regardless of how it comes in, flows into one central, shared inbox—giving the practice team full oversight and helping to manage demand more effectively.
With MyClinic365’s triage tools, GP practices can:
- Respond to patient queries by SMS or email
- Resolve straightforward issues quickly through two-way messaging—often without needing to book an appointment
- Send follow-up structured forms when more clinical detail is needed
- Redirect patients to more appropriate services—like local pharmacies or urgent care centres—when relevant
- Support patients in managing minor issues at home when appropriate
- Seamlessly assign cases to the correct doctor, nurse, or admin team member
And when an appointment is necessary—whether it’s face-to-face, by phone, or video—staff can send a booking link, allowing patients to self-schedule at a time that suits them.
MyClinic365 triage helps Irish practices streamline workflows, reduce pressure on staff, and offer fairer, faster access to care—no matter how patients reach out.
Improved access for patients. Better use of GP time. A healthier future for Irish general practice.
